Refund policy

How Lucry handles purchases of digital keys: final sales and the cases where we help.

Last updated: 20 October 2026

1. Overview

We sell digital keys and login details that are delivered automatically within minutes. A key cannot be "returned" once you have seen it. That is why all sales are final once your key has been delivered, apart from the cases in section 4.

2. Right of withdrawal for digital content

If you are a consumer in the EU, you normally have 14 days to withdraw from a purchase. For digital content this right ends as soon as delivery begins, if you have expressly agreed to immediate delivery and confirmed that you lose your right of withdrawal. You give this agreement when you create your order. Without it we cannot start your order.

3. Final sales

Once your key has been delivered, we do not refund purchases, for example because:

  • you changed your mind or no longer want to use the Product;
  • your system does not meet the requirements listed on the product page;
  • a game update makes a Product unavailable for a while;
  • a game suspended or banned your account;
  • your internet provider, network or region blocks our Services;
  • your license was revoked because you broke our terms of service, for example by sharing or reselling your key.

Please read the product page and check the requirements before you buy. If you are unsure, ask us first.

4. When we help

  • No key after payment: if your payment was confirmed but we cannot deliver a key, we deliver it as soon as possible or refund you.
  • Key does not work: if your key does not work and we cannot fix it, we replace it. Your statutory rights for faulty digital products remain unaffected.
  • Payment problems: if you paid too much, paid twice or paid after the 30-minute window, contact us with your order ID. We review every case.

Litecoin payments are refunded in Litecoin to an address you give us: the amount of LTC we received, minus the network fee for the refund transaction. PayPal payments are refunded to the PayPal account they came from.

5. Keys from other sellers

We only refund purchases made on lucry.org. Keys bought from third parties, resellers or marketplaces are not eligible for a refund or replacement, even if the seller was authorized at some point.

6. Contact

Open a support ticket and select your order, or email support@lucry.org with your order ID. We will get back to you within 24 hours.